Vivian Pham
Sr. UX Designer
Vivian Pham
Designing for how people actually work.
Thoughtful, layered, and built to feel human.
Selected Work
5 case studies
Rooted in UX.
Thinking in systems.
V-shaped means broad enough to work across the full design practice (research, strategy, facilitation, systems) but with genuine depth in UX and service design that informs everything I touch. It's not a claim about knowing everything. It's about knowing where I'm strong and using that to go further in both directions.
Right now I'm a Sr. UX Designer at Accenture Song, leading UX and service design for enterprise clients across hospitality, healthcare, and technology. Most of my work lives in genuinely complex environments: fragmented legacy systems, misaligned teams, and workflows built around years of workarounds.
Before I design a screen, I spend time understanding the full picture: facilitating workshops, mapping service blueprints, synthesizing research, creating the shared alignment teams need to actually move forward. The interface is usually the last thing I touch.
I care just as much about how things feel as how they function. I'm drawn to simplicity inside complexity, and I believe in creating moments of clarity, and occasionally surprise, where they matter.
Currently exploring
DJing
Just for myself — still learning
Farmers Markets
Finding hidden gems, sampling fruit, and searching for the best french fry
Cooking
Chaotically making up recipes as I go
Photography
The blur is intentional
[short] Dog Walks
My dogs are reactive :(